At Elite OBD2 Car Tools, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our Refund & Return Policy.

1. Returns:

    • You may return new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
    • To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be eligible for a refund.
    • Returned items must be in their original condition and packaging, with all accessories and documentation included.

2. Refunds:

  • Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable, except in cases where the return is due to our error.

3. Exchanges:

  • If you received a defective or damaged item, or if you wish to exchange it for a different item, please contact our customer service team to arrange for a replacement.
  • We will cover the cost of shipping for exchanges due to defects or errors on our part.

4. Non-Returnable Items:

Certain items are not eligible for return or refund, including:

  • Downloadable software products.
  • Items that have been used, opened, or are not in their original condition.
  • Items purchased more than 30 days ago.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your request.

6. Return Shipping:

  • If you are returning an item for a refund or exchange, you are responsible for the cost of return shipping, unless the return is due to our error.

7. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at [email address] with your order number and reason for the return. We will provide you with further instructions and a Return Merchandise Authorization (RMA) number.

8. Contact Us:

  • If you have any questions or concerns about our Refund & Return Policy, please contact us at [email address].

We reserve the right to amend this Refund & Return Policy at any time without prior notice. Please review this policy periodically for any updates or changes.